By Duncan Troup on Tuesday, June 13th, 2017 in Lean and Agile, Transformation, Workforce Planning.
Here is a story for would be enterprise Agile adopters to reflect on. I was called by a prospective client (happily now a key client) to see if i would do some Agile training. They had heard of Tingle Tree’s successes at ANU with their change to a continuous delivery model and wanted to pursue […]
By Duncan Troup on Tuesday, May 16th, 2017 in Blog, Customer-centric Thinking, ITSM Tools, Research Partnerships, The Crowd, Transformation.
Today i fulfilled a long held dream of mine – that being publishing a research paper at a major conference. I have presented a number of time at conferences organised by industry….but a peer review paper is a different proposition altogether. It all started when i presented on Crowd Support at the 2016 ITSMF conference […]
By Duncan Troup on Thursday, April 20th, 2017 in Customer-centric Thinking, Lean and Agile, Workforce Planning.
The Tingle Tree Group is a pretty unique organisation. To really understand the value we create, it is important to get an understanding of how we work from the inside – and that has a lot to do with lean thinking. If lean is new to you, here is a quick reminder about the 8 […]
By Duncan Troup on Monday, March 20th, 2017 in Customer-centric Thinking, Lean and Agile, Workforce Planning.
As many modern day businesses start preparing for the new financial year and thinking about calling a contingent resource agency, pause for a moment and give thought to what you could achieve with a local lean consulting group. After a very successful 6 months at one of our anchor accounts I noticed something special about […]
By Duncan Troup on Monday, February 13th, 2017 in Customer-centric Thinking, Product Design, Transformation.
Sometimes a plan comes together and that’s what makes running a business like Tingle Tree so worthwhile. At the end of last year we had a major win at Vic Roads where we helped them with a retrospective tip to toe product definition. The project was well underway but there was a key missing piece […]
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