By Duncan Troup on Friday, December 9th, 2016 in Customer-centric Thinking.
At Tingle Tree we have built a strong customer base in the University sector having worked with 5 of the top universities in Australia in our first 15 months in business. This focus has very much been by accident more than design from a sales perspective, but it is a reflection of how aligned the […]
By Duncan Troup on Friday, November 11th, 2016 in Lean and Agile.
Agile and Scaled Agile or Scrum and LeSS (Large Scale Scrum) are fantastic frameworks for delivering value to your organisation. They are well established methodologies, but finding your way to a working and successful implementation can be a big challenge. Even well intentioned organisations can falter if they don’t have enough experience to know where […]
By Duncan Troup on Sunday, October 9th, 2016 in Lean and Agile.
Investing time and energy into your pipeline is crucial, it is amazing how much an organisation wants to do and how putting some constraints on really gets people thinking about what they should actually do. You need a good structure around this though, an effective and thorough way to collect your unconstrained demand, an organisational […]
By Duncan Troup on Friday, September 9th, 2016 in ITSM Tools.
Investing in a large enterprise automation platform such as ServiceNow is a huge undertaking. Picking the right partner and choosing the right approach is paramount. But sometimes there are elements that can be overlooked. The question is how to do you unlock those finer elements: the things that ice the cake, the untouched value the […]
By Duncan Troup on Monday, August 8th, 2016 in ITSM Tools.
As i build up to present at the ITSMF forum in 2016, it is obvious that the power of Peer to Peer support models in IT are a real force and not a fad. In my last post i spoke about Gartner endorsing peer to peer in their ITIL 2.0 model and now the vendors […]
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