What happens to your customers when you’re not in the room

By Duncan Troup on Wednesday, May 11th, 2016 in Blog.

It’s been interesting watching service delivery teams evolve over the 20 years I’ve been working in business. It’s become clear that user experience (UX) rather than reliability is increasingly at the forefront of people’s minds. The “google-esque” technologies that surround us have set a new standard. However, many services still fall short. My reflection on […]