Gartner gets it right – crowd support can deliver 20% call deflection!

By Duncan Troup on Friday, June 17th, 2016 in The Crowd.

Gartner in 2012 – “…organizations integrating communities into customer support will realize cost reductions ranging from 10 percent to 50 percent.” If we fast forward to 2016, Tingle Tree has seen the benefits become a reality. A well known University we know well used the Lithium platform to realize 20% call deflection within its first year […]