By Duncan Troup
on Wednesday, August 16th, 2017 in Customer-centric Thinking, Lean and Agile, Product Design, Service Performance.
At Tingle Tree a key reference point is the economic cost of conformance model. Professor James Martin describes this as… “…the economic conformance level (ECL) is obtained where prevention and appraisal costs are equal to external and internal failure costs. Prevention and appraisal costs increase as the level of conformance quality increases.” In a recent […]
By Duncan Troup
on Sunday, July 16th, 2017 in Customer-centric Thinking, Product Design, Service Performance, Transformation.
It’s an exciting time for the university sector. With increasing competition and scrutiny on graduate outcomes, institutions need every point of difference to float to the top of a competitive market. CRM as a concept has been around for as long as enterprise IT has existed, but in the sector has typically focused on student […]
By Duncan Troup
on Tuesday, May 16th, 2017 in Blog, Customer-centric Thinking, ITSM Tools, Research Partnerships, The Crowd, Transformation.
Today i fulfilled a long held dream of mine – that being publishing a research paper at a major conference. I have presented a number of time at conferences organised by industry….but a peer review paper is a different proposition altogether. It all started when i presented on Crowd Support at the 2016 ITSMF conference […]
By Duncan Troup
on Thursday, April 20th, 2017 in Customer-centric Thinking, Lean and Agile, Workforce Planning.
The Tingle Tree Group is a pretty unique organisation. To really understand the value we create, it is important to get an understanding of how we work from the inside – and that has a lot to do with lean thinking. If lean is new to you, here is a quick reminder about the 8 […]
By Duncan Troup
on Monday, March 20th, 2017 in Customer-centric Thinking, Lean and Agile, Workforce Planning.
As many modern day businesses start preparing for the new financial year and thinking about calling a contingent resource agency, pause for a moment and give thought to what you could achieve with a local lean consulting group. After a very successful 6 months at one of our anchor accounts I noticed something special about […]
