The Tingle Tree Group empowers your business to be courageous with simple, practical, effective operational change.

We will help you navigate the tension between great service experience and cost leadership.

Our highly skilled team bring practical knowledge, strategic insight and valued experience in digital transformation, technology value optimisation, service lifecycle improvement and IT Service Management.

With a philosophy that takes a holistic approach, we look at the bigger picture when solving your business problems, guiding you every step of the way through your strategic innovation.

“Our mission is to provide customised strategy, process, technology and real life thinking for Australian businesses seeking long term growth, cost efficiencies, staff productivity and service improvements.”

Duncan Troup, Founder and Director

Our Services

We deliver sustainable, innovative, value driven strategic solutions.

As your business partners, the Tingle Tree Group pride ourselves on delivering measurable benefits and improved competitiveness to your business through our capabilities across strategic transformation, cost optimisation, organisational development and design thinking.

We do this through a simple and effective delivery model that is centred on actions, outcomes and real benefits




Identify business opportunities


Design best practice strategic solutions


Implement new and improved processes and systems


Deliver staff productivity and customer value

Our Approach

People, Process, Technology and the Crowd are integral to everything we do, where one or all can be important drivers in delivering lasting service transformations for our clients.



Our Community

We work with a range of industry, academic and technology third parties. For our projects these include a variety of leading end user technologies, service management tools, CRM platforms and knowledge management tools. We also collaborate on furthering best practice with USQ, Swinburne University, RMIT and the ITSMF. This community of affiliates ensures we are at the forefront of our sector and are able to pass on this expertise to our clients.



Our People

Having founded on real life experience, our team of specialists understand your business challenges and pressures. We pride ourselves on a personalised, holistic, hands on approach to service and meeting your business's needs. Agile and highly responsive to business changes, we can deliver deep, quality insight quickly and long lasting results.



Duncan Troup

Managing Partner

Jason Lunghusen

Principal Consultant

Brad Schimmel

Principal Consultant

Paul Szymkowiak

Principal Consultant

Our Clients

Our Advocates