We will help you navigate the tension between great service experience and cost leadership.
Our highly skilled team bring practical knowledge, strategic insight and valued experience in digital transformation, technology value optimisation, service lifecycle improvement and IT Service Management.
With a philosophy that takes a holistic approach, we look at the bigger picture when solving your business problems, guiding you every step of the way through your strategic innovation.
“Our mission is to provide customised strategy, process, technology and real life thinking for Australian businesses seeking long term growth, cost efficiencies, staff productivity and service improvements.”
Duncan Troup, Founder and Director
We deliver sustainable, innovative, value driven strategic solutions.
As your business partners, the Tingle Tree Group pride ourselves on delivering measurable benefits and improved competitiveness to your business through our capabilities across strategic transformation, cost optimisation, organisational development and design thinking.
We do this through a simple and effective delivery model that is centred on actions, outcomes and real benefits
Identify business opportunities
Design best practice strategic solutions
Implement new and improved processes and systems
Deliver staff productivity and customer value
People, Process, Technology and the Crowd are integral to everything we do, where one or all can be important drivers in delivering lasting service transformations for our clients.
We work with a range of industry, academic and technology third parties. For our projects these include a variety of leading end user technologies, service management tools, CRM platforms and knowledge management tools. We also collaborate on furthering best practice with USQ, Swinburne University, RMIT and the ITSMF. This community of affiliates ensures we are at the forefront of our sector and are able to pass on this expertise to our clients.
Having founded on real life experience, our team of specialists understand your business challenges and pressures. We pride ourselves on a personalised, holistic, hands on approach to service and meeting your business's needs. Agile and highly responsive to business changes, we can deliver deep, quality insight quickly and long lasting results.
“ In early 2016 we engaged Duncan and his team to conduct some external analysis on our Lithium Community. The output received was very insightful and enabled us to make concise recommendations on strategic direction to senior leadership within the business; it was provided quickly and professionally and we would not hesitate to use Duncan again in the future.”
Liam Woods, Social Presence Community Manager,Digital Strategy and Delivery Group at AGL
“Under Tingle Tree’s leadership, Swinburne were able to navigate a complex strategy definition process for our Business to Customer and Business to Business CRM transformations. Duncan’s ability helped engender a very collaborative and focused team culture which helped deliver professional outputs in a short period of time. I would highly recommend Duncan as he brings, along with his expertise, a lot of insightful value.”
Becky Samson, Communications and Change Manager,ITS at Swinburne University
Tingle Tree has made a significant contribution to the improvement of work practices and work organisation in his work as a consultant to Enterprise Applications Support at UQ. Their understanding of agile delivery and practices, kanban, cost of delay and his ability to coach and mentor teams and individuals through significant change processes were pivotal in achieving success over a short period of time.
Mitch Carre, Senior Manager Enterprise Applications Support,ITS at The University of Queensland
Duncan was a focussed and passionate GM whose vision was to build a close-knit, customer focussed team community. He achieved this by fostering an open, collaborative relationship across team and ensured his customer centric approach was integrated into the team's culture.
LinkedIn Recommendation for Duncan Troup from Mick Fisher,Delivery Manager at Suncorp Group
The workshop Tingle Tree ran engaged the team to identify objectives that supported the achievement of our key team goals for the year. Additionally, the refinements post-workshop ensured that the resulting objectives were strategic while still maintaining the language that the team has used. As a result, I have greater team buy-in to the work plan and I feel that this will make it easier to achieve our strategic goals
Frank Buechele, AD Learning & Teaching Technology Support, The University of Adelaide