Lean Archives -


What your agile coach hasn’t told you about scaling agile & scrum

By Duncan Troup on Friday, November 11th, 2016 in Lean and Agile.

Agile and Scaled Agile or Scrum and LeSS (Large Scale Scrum) are fantastic frameworks for delivering value to your organisation. They are well established methodologies, but finding your way to a working and successful implementation can be a big challenge. Even well intentioned organisations can falter if they don’t have enough experience to know where […]

Pipeline Management – Maintaining the Flow

By Duncan Troup on Sunday, October 9th, 2016 in Lean and Agile.

Investing time and energy into your pipeline is crucial, it is amazing how much an organisation wants to do and how putting some constraints on really gets people thinking about what they should actually do. You need a good structure around this though, an effective and thorough way to collect your unconstrained demand, an organisational […]

Three underused features of ServiceNow and how to unlock their value

By Duncan Troup on Friday, September 9th, 2016 in ITSM Tools.

Investing in a large enterprise automation platform such as ServiceNow is a huge undertaking. Picking the right partner and choosing the right approach is paramount. But sometimes there are elements that can be overlooked. The question is how to do you unlock those finer elements: the things that ice the cake, the untouched value the […]

The 7 habits of great service teams

By Duncan Troup on Tuesday, December 15th, 2015 in Blog.

I have been reflecting on the role i play in organisations as i start to focus in on the Tingle Tree value proposition. This led me to revisit Covey’s 7 habits of highly successful people – a well worn text for many people i know. As part of this re-acquaintance i realised that the essence […]

Over-insuring risk through over-qualified

By Duncan Troup on Sunday, November 15th, 2015 in Workforce Planning.

Ever since I went to university and completed an intern year I’ve been an advocate of hiring graduates and interns as a cost effective form of contingent labour. I had a ball in my year out with Siemens and I hope I returned some value to my employer – all for the princely sum of […]

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