Value Archives -


What your agile coach hasn’t told you about scaling agile & scrum

By Duncan Troup on Friday, November 11th, 2016 in Lean and Agile.

Agile and Scaled Agile or Scrum and LeSS (Large Scale Scrum) are fantastic frameworks for delivering value to your organisation. They are well established methodologies, but finding your way to a working and successful implementation can be a big challenge. Even well intentioned organisations can falter if they don’t have enough experience to know where […]

Pipeline Management – Maintaining the Flow

By Duncan Troup on Sunday, October 9th, 2016 in Lean and Agile.

Investing time and energy into your pipeline is crucial, it is amazing how much an organisation wants to do and how putting some constraints on really gets people thinking about what they should actually do. You need a good structure around this though, an effective and thorough way to collect your unconstrained demand, an organisational […]

Why you should should align service measures to customer value!

By Duncan Troup on Tuesday, March 15th, 2016 in Service Performance.

Public Transport Victoria recently got pinged in the press for not aligning customer value to their service measures. By redirecting trains at the last stage of the journey through a shorter route they allegedly manipulated their punctuality figures to hide the lateness of services. By “measuring to impress” they have ending up in in a […]

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