Lean and Agile


Why truth matters

By Duncan Troup on Monday, February 26th, 2018 in Lean and Agile, Service Performance, Transformation, Workforce Planning.

This week I attended the Australian Institute of Company Directors Governance Summit. It has been a fascinating experience at a number of levels – as a business owner, as a consumer of services, as member of society and as a leader in Australian industry. The question that keeps hitting me is about what is the […]

Quality is more than defects – think benefits vs risk vs agility vs speed

By Duncan Troup on Wednesday, August 16th, 2017 in Customer-centric Thinking, Lean and Agile, Product Design, Service Performance.

At Tingle Tree a key reference point is the economic cost of conformance model. Professor James Martin describes this as… “…the economic conformance level (ECL) is obtained where prevention and appraisal costs are equal to external and internal failure costs. Prevention and appraisal costs increase as the level of conformance quality increases.” In a recent […]

How consulting minnows create abnormally high ROI for abnormally little investment!

By Duncan Troup on Monday, March 20th, 2017 in Customer-centric Thinking, Lean and Agile, Workforce Planning.

As many modern day businesses start preparing for the new financial year and thinking about calling a contingent resource agency, pause for a moment and give thought to what you could achieve with a local lean consulting group. After a very successful 6 months at one of our anchor accounts I noticed something special about […]

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