By Duncan Troup on Monday, February 26th, 2018 in Lean and Agile, Service Performance, Transformation, Workforce Planning.
This week I attended the Australian Institute of Company Directors Governance Summit. It has been a fascinating experience at a number of levels – as a business owner, as a consumer of services, as member of society and as a leader in Australian industry. The question that keeps hitting me is about what is the […]
By Duncan Troup on Wednesday, August 16th, 2017 in Customer-centric Thinking, Lean and Agile, Product Design, Service Performance.
At Tingle Tree a key reference point is the economic cost of conformance model. Professor James Martin describes this as… “…the economic conformance level (ECL) is obtained where prevention and appraisal costs are equal to external and internal failure costs. Prevention and appraisal costs increase as the level of conformance quality increases.” In a recent […]
By Duncan Troup on Tuesday, June 13th, 2017 in Lean and Agile, Transformation, Workforce Planning.
Here is a story for would be enterprise Agile adopters to reflect on. I was called by a prospective client (happily now a key client) to see if i would do some Agile training. They had heard of Tingle Tree’s successes at ANU with their change to a continuous delivery model and wanted to pursue […]
By Duncan Troup on Thursday, April 20th, 2017 in Customer-centric Thinking, Lean and Agile, Workforce Planning.
The Tingle Tree Group is a pretty unique organisation. To really understand the value we create, it is important to get an understanding of how we work from the inside – and that has a lot to do with lean thinking. If lean is new to you, here is a quick reminder about the 8 […]
By Duncan Troup on Monday, March 20th, 2017 in Customer-centric Thinking, Lean and Agile, Workforce Planning.
As many modern day businesses start preparing for the new financial year and thinking about calling a contingent resource agency, pause for a moment and give thought to what you could achieve with a local lean consulting group. After a very successful 6 months at one of our anchor accounts I noticed something special about […]
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