Our Blog


Breaking news – our first research publication

By Duncan Troup on Tuesday, May 16th, 2017 in Blog, Customer-centric Thinking, ITSM Tools, Research Partnerships, The Crowd, Transformation.

Today i fulfilled a long held dream of mine – that being publishing a research paper at a major conference.  I have presented a number of time at conferences organised by industry….but a peer review paper is a different proposition altogether. It all started when i presented on Crowd Support at the 2016 ITSMF conference […]

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Harnessing the power of the lost workforce – how we are disrupting the consulting status quo

By Duncan Troup on Thursday, April 20th, 2017 in Customer-centric Thinking, Lean and Agile, Workforce Planning.

The Tingle Tree Group is a pretty unique organisation. To really understand the value we create, it is important to get an understanding of how we work from the inside – and that has a lot to do with lean thinking. If lean is new to you, here is a quick reminder about the 8 […]

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How consulting minnows create abnormally high ROI for abnormally little investment!

By Duncan Troup on Monday, March 20th, 2017 in Customer-centric Thinking, Lean and Agile, Workforce Planning.

As many modern day businesses start preparing for the new financial year and thinking about calling a contingent resource agency, pause for a moment and give thought to what you could achieve with a local lean consulting group. After a very successful 6 months at one of our anchor accounts I noticed something special about […]

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